Telephoning

Auteur : Bruce Kay

Livre
Année : 1992
Editeur : LONGMAN
Description : 1. Getting trough, introducing yourself and taking messages. 2. Recorded messages. 3. Fixing appointments. 4. Discussing information ; changing appointments. 5. Making a booking ; repeating and clarifying information. 6. Cheking and discussing information. 7. Participating in a telephone conference.